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Flexmeter F.A.Q.

 

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FAQ’s with Lauren – Editor of SnowboardSecrets.com
Frequently Asked Questions about Flexmeter

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Why is the wrist guard on the BACK of my wrist with the Flexmeter?
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Can I use Flexmeters for biking and other sports?
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I‘m not sure whether I should order the wrist guards or the gloves?
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What size should I order?
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Will the Flexmeter Wrist Guards fit under my favorite snowboard gloves?
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How small is your small size?
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How big is your big size?
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I’m leaving on my trip in a few days. Will my order arrive in time?
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I love my Flexmeter gloves. How do I wash them?
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What is that little strip of clear plastic on the left thumb of the Flexmeter Gloves?
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What is your return policy?
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Can I just wear my short wrist guards from rollerblading?
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What is your size exchange policy?
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Orders outside U.S. – Foreign currency and shipping charge to order Flexmeters?
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Customs Charges & Delays – How long, how much?
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I live in the UK. How can I order Flexmeters?
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I live in Japan. How can I order Flexmeters?
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I live in Canada. How much will it cost to ship my Flexmeters?
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I live in another country.. How much will it cost to ship my Flexmeters?
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My address is an APO.
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Paypal won’t let me use my charge card to check out
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Shipping – $6 or more shipping was added to my order even though I’m paying extra for Fedex or foreign shipping (scroll down)

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Q. Why is the wrist guard on the BACK of my wrist with the Flexmeter instead of on my palm, like a Rollerblade wrist guard?

A. Flexmeter’s signature flexible splints with flex zone at the wrist sit on the dorsal (knuckle) side of the hand and arm to help prevent the most common snowboard and skate injury, caused by hyper-extension or hyper flexion (bending too far.)

To properly function during an arm-extended snowboard-fall, the forces that build-up in the middle of the flexible splints are transferred to the straps that encircle the wrist.

These forces within the straps are then transferred to the palm-side of the wrist. The other (equal and opposite) forces that build-up on the ends of the flexible splint are distributed to the dorsal-side (back side) of the wrist and arm.

All of the injury statistics that have been compiled with Flexmeter products involve the flexible splint located ONLY on the back-side (dorsal side). Although some injuries always occur, Flexmeter has been shown to be the most effective product on the market to reduce the occurrence of snowboard wrist fractures.

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Q. Can I use Flexmeters for biking and other sports?

For biking, order the single Flexmeter Wrist Guard, or the glove. The All Season Guard with light palm protection will interfere with holding onto the handles. My readers seem to like wearing the wrist guards for BMX biking more than for street biking.

For horseback riding also order the single Flexmeter Wrist Guard.

For skateboarding and ice skating, we suggest the Flexmeter All Season Wrist Guard because it has light palm support besides the dorsal splint. In fact the All Season Wrist Guard was designed for skateboarding and ice skating. The small plastic “slide guard” on the palm will help you slide forward smoothly on concrete if you fall while skateboarding

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Q. I’m not sure whether I should order the wrist guards or the gloves?

A. I have used them both.
The advantage of the Flexmeter wrist guards is that you can still use your favorite gloves, as long as they are not too snug. You need a little extra room in your glove to fit the guards under the gloves. And of course the wrist guards cost less. If you are a skateboarder as well as a snowboarder you may want to order the Flexmeter All Season Wrist Guard because it is designed for both.

The advantage of the Flexmeter gloves is that they are very warm, water resistant, great looking, and much easier to slip on and off than the glove over separate wrist guard. I don’t know about you, but I slip a glove or 2 off on almost every lift ride to futz around with something in my gear – zipper, Kleenex, Camelbak, Chapstick, you get the picture. See our “on the slopes video” called “Flexmeter Gloves – are the warm?” here.

SnowboardSecret:  I always tie black elastic loops through the wrist loop on  my gloves and slip my hand through the loop so I don’t drop my glove off the lift. You’ve seen those gloves lying below the lift!

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Q. What size should I order?

A. For the Flexmeter GLOVES, order the size you would take in a Unisex snowboard glove. The “flexion zone” (that’s the bendy part) should line up with the top side of your wrist joint.
If you order a size that doesn’t work, you can pay to send the unused Flexmeter guards or gloves back to us and we will pay to ship the new pair out to you by regular mail. If you need them faster you pay the difference for priority shipping.

SIZE NOTES

For Kids: Please note that the small wrist guard is very small, great for kids.

For Women: Most women should order the medium size wrist guard or small if you’re short and thin boned..

For Men: Most Men should order the large size wrist guard unless you are smaller
than average.

See the info below for specifics.
Flexmeter WRIST GUARD Dimensions and Colors

Flexmeter Wrist Guards are worn UNDER your snowboard gloves. You may need a
larger snowboard glove to fit over the wrist guard.
(Scroll down for explanation of measurements.)

We suggest for simplicity to follow the size guidelines above for your gender and age. They usually work as well as the measurement guidelines below.

Small Flexmeter Wrist Guard
Thumb Web to Middle Wrist Flexline of wrist guard – 2.5 inches / 6.35 cm
Maximum Wrist Strap Length – 9.75 inches / 24.75 cm
Length of Hytrel Splint – 7 inches / 17.78 cm
Color – Splint is red. Straps and fabric are black.

Medium  Flexmeter Wrist Guard
Thumb Web to Middle Wrist Flexline of wrist guard – 3.25 inches / 8.25 cm
Maximum Wrist Strap Length – 10.25 inches / 26 cm
Length of Hytrel Splint- 8.5 inches / 21.6 cm
Color – Splint is gray. Straps and fabric are black.

Most Men should order the large size wrist guard unless you are smaller
than average.

Large  Flexmeter Wrist Guard
Thumb Web to Middle Wrist Flexline of wrist guard – 3.5 inches / 9 cm
Maximum Wrist Strap Length – 12 inches / 30.5 cm
Length of Hytrel Splint – 9.25 inches / 23.5 cm
Color – Splint is blue. Straps and fabric are black.

Measurements are approximate.

Explanation of the Measurements Above:

Thumb Web to Middle Wrist Flexline of wrist guard Measurement
Use a tape measure and start it at the edge of the skin between your thumb and first finger. Then measure straight down to the bend in your wrist.

Maximum Wrist Strap Length Measurement
(For people with BIG hands) – Put your hand flat on a table, fingers and thumb all close together. Measure your hand from the base of the pinkie finger at it’s widest, all the way around. This measurement must be smaller than the Maximum Wrist Strap Length for the wrist guard to slip over your hand easily.

Length of Hytrel Splint Measurement – the Hytrel splint goes on the BACK of your wrist to slow down the impact of a fall on the snow, much like a seatbelt in a car. The top of the splint sits at the base of your fingers. This measurement tells you how far down your arm the splint will end.

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Q. How small is your small size?

A. Our smallest items are:

XS and small size gloves

Small wrist guards.

The small glove is what I wear. I’m 5’1″ and 118 lbs. The fingers of the small glove may be too long for a child or adult with very small hands. Then the XS glove will be better.

The small wrist guard is quite small, suitable for a child, with the flexible guard being just under 7 inches long. The medium size with the guard at 8.25 inches long is a better choice for small adults, women or men.

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Q. How big is your big size?

If your hand is very large, and you try the large wrist guard, you may have a problem fitting your hand inside. You may do better with the XL size glove. This glove is big and has long cuffs.

note: Some tall big men can wear the medium size glove, depending on hand size.

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Q. Will the Flexmeter Wrist Guards fit under my favorite snowboard gloves?

A. Please be aware that these will probably NOT fit under your favorite snowboard glove, unless it is very roomy. You may have to use a larger size than you are wearing now.

We have had some returns for this reason, so we want you to know in advance.
If you do not have a larger pair of snowboard gloves, perhaps you would want to upgrade your order to the Flexmeter Glove with built in wrist guard. The gloves are warm, water resistant, comfortable, and stylish.

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Q. I’m leaving on my snowboarding trip in a few days. Will my order arrive in time?

A. We usually ship by USPS (US Postal Service) Priority Mail, (we often the small and medium wrist guards by First Class Mail) which usually takes 3-4 business days from the day shipped. We try to get orders out within 2 days. If you’re in a hurry we can use FedEx 2nd day service (which arrives the 3rd business day from when we ship). It costs you $12 extra, which you can pay by PayPal using the FedEx order button on the order page.

To be sure we can FedEx to get your order in time, you must email us or call (Lauren 914 764-0115) before placing your order. We ask this because we do not ship EVERY single day. Send your phone number. If your item is not in stock or we are out of our office, we cannot ship it immediately. As long as we are in the office and your item is available, we push FedEx orders to the front of the line for shipping because we know you need them quickly.

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Q. Hi – I have a pair of Flexmeter gloves, and I love them. But now they need a wash. How do I wash them? thanks – Posey

A. Use mild soap (Woolite type) and warm water.

Don’t wash them until you have a couple of days for them to dry thoroughly. Or use a boot dryer.
Immerse the gloves in warm water with a little Woolite and swish around, rinse well, and roll them up in a thick towel to squeeze excess moisture out If you have boot dryers put them inside to dry. I have also used the washing machine on a short gentle cycle and it works fine.

Don’t stick your hairdryer inside. I once melted a hairdryer that way!

After they dry, if they need to be “re-waterproofed,” spray or paint on some of those preparations made for gloves and outdoor wear. Do it outside and let the gloves dry as directed before wearing them.

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Q. What is that little strip of clear plastic on the left thumb of the Flexmeter Gloves?

A. A goggle wiper! (Found in sizes S, M, and L only, not in the XS and XL which are a different mode.)

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Q. What is your return policy?

A. If you need to return your item/s:
It must be within 30 days of your purchase, the items must be unused, and the base price before shipping will be refunded  MINUS a $3 service fee. You pay to ship them back to us.

Please email us first and tell us why you are returning them, and date of purchase and enclose that email in the package. Without a note inside, and your Paypal email address, your order or refund will be delayed while we have to look it up. Shipping Hint: The post office has free Priority Mail envelopes and mailing labels. Postage for packages under a pound (all wrist guards and the small gloves) will be $4.60.
Your credit will go to your PayPal account or credit card, however you paid.

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Q. Can I just wear my short wrist guards from rollerblading?

A. Take a look at a nasty fracture from wearing short stiff wrist guards here. This X-Ray and photo are from an injury tended to by Dr. Marc-Hervé Binet, MD. He analyzed thousands of snowboard injuries like this before he designed the Flexmeter products available here. (Thanks to Ski-Injury.com for this link)

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Q. What is your size exchange policy?

A.  If you need to make an exchange for a different size or model, the easy quick answer that will get you your new size fastest is: to just go onto our order page and order what you need.

If you then email us right after you make your new order, to say it will be an exchange, we can mail you a pre-addressed shipping bag with your new order. You pay the shipping to send back your first pair, and when we receive it from you we will promptly refund your first purchase through Paypal. If you paid by credit card, Paypal will put the funds back in your credit card account.

> If you want to just send back your item for exchange without ordering the new item online, do this:

Be sure to send:

• your name, phone number, shipping address and email address you used for Paypal .

• along with the returned item and

• tell us what item you need us to send.

• please send $5 to cover shipping. You can pay the $5 by PayPal, check, cash, or money order.

* Mailing Hints: You don’t have to go to Mailboxes Etc. The post office has free Priority Mail envelopes that will fit. The large size soft envelope is an easy, light way to mail your Flexmeter to us. Wrist guards and small gloves cost $4.90 or so to mail by Priority Mail. Get “shipping confirmation” for $.45 more.

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Q. I live outside the US. How do I handle currency exchange from my currency to U.S. dollars, and the extra shipping charge?

A. Paypal takes care of it for you. No problem!
Just check below to see how  much the extra shipping will be.

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Q. Customs Charges & Delays – How long, how much?

A. Customers outside the US:
Please note that if you live outside the US, your order may be delayed in your country’s Customs Department, and you may be charged duty on your purchase. We cannot take responsibility for delays and charges after your order leaves the US.
For example, a Canadian customer in B.C. was charged $15 duty on wrist guards and the Flexmeters were held up a week in Canadian Customs.

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Q. I live in the UK. How can I order Flexmeters?

A. We have distribution of Flexmeter products in the UK. Email us and we’ll tell you where you can buy them. This way you will avoid overseas shipping charges, and Customs charges.

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Q. I live in Japan. How can I order Flexmeters?

A. We have distribution of Flexmeter products in Japan. Email us and we’ll tell you where you can buy them. This way you will avoid overseas shipping charges, and Customs charges.

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Q. I live in Canada. How much will it cost to ship my Flexmeters?

A. Shipping for the Flexmeter Glove or Wrist Guard is $12 extra to Canada. As you place your order just click the button to pay the extra $12 for shipping.

Customers outside the US – Please read “Customs Charges & Delays” above.
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Q. I live in another country. How much will it cost to ship my Flexmeters?

A. Here are some countries that we’ve shipped to, and the extra shipping charges.

Customers outside the US – Please read “Customs Charges & Delays” above.

   ship wrist guard  ship glove    arrival in # days
Argentina 17 20 8 – 12
Australia 19 24 8 – 12
Denmark 16 20 8 – 12
Dubai 20 23 8 – 12
Finland 16 16 8 – 12
New Zealand 17 17 8 – 12
South Korea 14 14 8 – 12
Spain 16 20 8 – 12
Sweden 16 16 8 – 12
       

To pay for shipping to your country:

1. Use the “Special Services” window on the online order page to add the extra shipping charge.

2. In your shopping cart, fill in the number of extra dollars for shipping and click “Update Cart.”

If your country is not listed, email  Lauren@SnowboardSecrets.com.

 

Q. My address is an APO.A. NO PROBLEM! We are happy to ship to our friends in the service. There is no extra shipping charge.
Q. Paypal won’t let me use my charge card to check outA. If you log into Paypal with an email address that Paypal recognizes, they will want you to use your Paypal account to pay. If you prefer to use a credit card, log onto Paypal with an email address that Paypal does not have on your Paypal account.

————————————————————————————————————————Q. Shipping – $6 or more shipping was added to my order at checkout even though I’m paying extra for Fedex or Foreign Shipping.

A. The Fedex and Foreign Shipping rates quoted are calculated to be correct when added  to the shipping charges that are automatically added to your order. The rates quoted are for one item to be sent. If you are ordering multiple heavy items we may have to ask you for additional Fedex or Foreign Shipping fees.

 

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