Flexmeter F.A.Q.
FAQ’s with Lauren – Editor of SnowboardSecrets.com ——————————————————————————————————————— Q. Why is the wrist guard on the BACK of my wrist with the Flexmeter instead of on my palm, like a Rollerblade wrist guard? A. Flexmeter’s signature flexible splints with flex zone at the wrist sit on the dorsal (knuckle) side of the hand and arm to help prevent the most common snowboard and skate injury, caused by hyper-extension or hyper flexion (bending too far.) To properly function during an arm-extended snowboard-fall, the forces that build-up in the middle of the flexible splints are transferred to the straps that encircle the wrist. These forces within the straps are then transferred to the palm-side of the wrist. The other (equal and opposite) forces that build-up on the ends of the flexible splint are distributed to the dorsal-side (back side) of the wrist and arm. All of the injury statistics that have been compiled with Flexmeter products involve the flexible splint located ONLY on the back-side (dorsal side). Although some injuries always occur, Flexmeter has been shown to be the most effective product on the market to reduce the occurrence of snowboard wrist fractures. ——————————————————————————————————————— Q. Can I use Flexmeters for biking and other sports? For biking, order the single Flexmeter Wrist Guard, or the glove. The All Season Guard with light palm protection will interfere with holding onto the handles. My readers seem to like wearing the wrist guards for BMX biking more than for street biking. For horseback riding also order the single Flexmeter Wrist Guard. For skateboarding and ice skating, we suggest the Flexmeter All Season Wrist Guard because it has light palm support besides the dorsal splint. In fact the All Season Wrist Guard was designed for skateboarding and ice skating. The small plastic “slide guard” on the palm will help you slide forward smoothly on concrete if you fall while skateboarding ——————————————————————————————————————— Q. I’m not sure whether I should order the wrist guards or the gloves? A. I have used them both. The advantage of the Flexmeter gloves is that they are very warm, water resistant, great looking, and much easier to slip on and off than the glove over separate wrist guard. I don’t know about you, but I slip a glove or 2 off on almost every lift ride to futz around with something in my gear – zipper, Kleenex, Camelbak, Chapstick, you get the picture. See our “on the slopes video” called “Flexmeter Gloves – are the warm?” here. SnowboardSecret: I always tie black elastic loops through the wrist loop on my gloves and slip my hand through the loop so I don’t drop my glove off the lift. You’ve seen those gloves lying below the lift! ——————————————————————————————————————— A. For the Flexmeter GLOVES, order the size you would take in a Unisex snowboard glove. The “flexion zone” (that’s the bendy part) should line up with the top side of your wrist joint. SIZE NOTES For Kids: Please note that the small wrist guard is very small, great for kids. For Women: Most women should order the medium size wrist guard or small if you’re short and thin boned.. For Men: Most Men should order the large size wrist guard unless you are smaller Flexmeter Wrist Guards are worn UNDER your snowboard gloves. You may need a We suggest for simplicity to follow the size guidelines above for your gender and age. They usually work as well as the measurement guidelines below. Medium Flexmeter Wrist Guard Most Men should order the large size wrist guard unless you are smaller Measurements are approximate. Explanation of the Measurements Above: Thumb Web to Middle Wrist Flexline of wrist guard Measurement Maximum Wrist Strap Length Measurement Length of Hytrel Splint Measurement – the Hytrel splint goes on the BACK of your wrist to slow down the impact of a fall on the snow, much like a seatbelt in a car. The top of the splint sits at the base of your fingers. This measurement tells you how far down your arm the splint will end. ——————————————————————————————————————— Q. How small is your small size? A. Our smallest items are: XS and small size gloves Small wrist guards. The small glove is what I wear. I’m 5’1″ and 118 lbs. The fingers of the small glove may be too long for a child or adult with very small hands. Then the XS glove will be better. The small wrist guard is quite small, suitable for a child, with the flexible guard being just under 7 inches long. The medium size with the guard at 8.25 inches long is a better choice for small adults, women or men. ——————————————————————————————————————- If your hand is very large, and you try the large wrist guard, you may have a problem fitting your hand inside. You may do better with the XL size glove. This glove is big and has long cuffs. note: Some tall big men can wear the medium size glove, depending on hand size. ——————————————————————————————————————— Q. Will the Flexmeter Wrist Guards fit under my favorite snowboard gloves? A. Please be aware that these will probably NOT fit under your favorite snowboard glove, unless it is very roomy. You may have to use a larger size than you are wearing now. We have had some returns for this reason, so we want you to know in advance. ——————————————————————————————————————— Q. I’m leaving on my snowboarding trip in a few days. Will my order arrive in time? A. We usually ship by USPS (US Postal Service) Priority Mail, (we often the small and medium wrist guards by First Class Mail) which usually takes 3-4 business days from the day shipped. We try to get orders out within 2 days. If you’re in a hurry we can use FedEx 2nd day service (which arrives the 3rd business day from when we ship). It costs you $12 extra, which you can pay by PayPal using the FedEx order button on the order page. To be sure we can FedEx to get your order in time, you must email us or call (Lauren 914 764-0115) before placing your order. We ask this because we do not ship EVERY single day. Send your phone number. If your item is not in stock or we are out of our office, we cannot ship it immediately. As long as we are in the office and your item is available, we push FedEx orders to the front of the line for shipping because we know you need them quickly. ——————————————————————————————————————— Q. Hi – I have a pair of Flexmeter gloves, and I love them. But now they need a wash. How do I wash them? thanks – Posey A. Use mild soap (Woolite type) and warm water. Don’t wash them until you have a couple of days for them to dry thoroughly. Or use a boot dryer. Don’t stick your hairdryer inside. I once melted a hairdryer that way! After they dry, if they need to be “re-waterproofed,” spray or paint on some of those preparations made for gloves and outdoor wear. Do it outside and let the gloves dry as directed before wearing them. ——————————————————————————————————————— Q. What is that little strip of clear plastic on the left thumb of the Flexmeter Gloves? A. A goggle wiper! (Found in sizes S, M, and L only, not in the XS and XL which are a different mode.) ——————————————————————————————————————— Q. What is your return policy? A. If you need to return your item/s: Please email us first and tell us why you are returning them, and date of purchase and enclose that email in the package. Without a note inside, and your Paypal email address, your order or refund will be delayed while we have to look it up. Shipping Hint: The post office has free Priority Mail envelopes and mailing labels. Postage for packages under a pound (all wrist guards and the small gloves) will be $4.60. ——————————————————————————————————————— Q. Can I just wear my short wrist guards from rollerblading? A. Take a look at a nasty fracture from wearing short stiff wrist guards here. This X-Ray and photo are from an injury tended to by Dr. Marc-Hervé Binet, MD. He analyzed thousands of snowboard injuries like this before he designed the Flexmeter products available here. (Thanks to Ski-Injury.com for this link) ——————————————————————————————————————— Q. What is your size exchange policy? A. If you need to make an exchange for a different size or model, the easy quick answer that will get you your new size fastest is: to just go onto our order page and order what you need. If you then email us right after you make your new order, to say it will be an exchange, we can mail you a pre-addressed shipping bag with your new order. You pay the shipping to send back your first pair, and when we receive it from you we will promptly refund your first purchase through Paypal. If you paid by credit card, Paypal will put the funds back in your credit card account. > If you want to just send back your item for exchange without ordering the new item online, do this: Be sure to send: • your name, phone number, shipping address and email address you used for Paypal . • along with the returned item and • tell us what item you need us to send. • please send $5 to cover shipping. You can pay the $5 by PayPal, check, cash, or money order. * Mailing Hints: You don’t have to go to Mailboxes Etc. The post office has free Priority Mail envelopes that will fit. The large size soft envelope is an easy, light way to mail your Flexmeter to us. Wrist guards and small gloves cost $4.90 or so to mail by Priority Mail. Get “shipping confirmation” for $.45 more. ——————————————————————————————————————— Q. I live outside the US. How do I handle currency exchange from my currency to U.S. dollars, and the extra shipping charge? A. Paypal takes care of it for you. No problem! ——————————————————————————————————————— Q. Customs Charges & Delays – How long, how much? A. Customers outside the US: Q. I live in the UK. How can I order Flexmeters? Q. I live in Japan. How can I order Flexmeters? Q. I live in Canada. How much will it cost to ship my Flexmeters? Customers outside the US – Please read “Customs Charges & Delays” above. Q. I live in another country. How much will it cost to ship my Flexmeters? A. Here are some countries that we’ve shipped to, and the extra shipping charges. Customers outside the US – Please read “Customs Charges & Delays” above.
To pay for shipping to your country: 1. Use the “Special Services” window on the online order page to add the extra shipping charge. 2. In your shopping cart, fill in the number of extra dollars for shipping and click “Update Cart.” If your country is not listed, email Lauren@SnowboardSecrets.com.
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Q. My address is an APO.A. NO PROBLEM! We are happy to ship to our friends in the service. There is no extra shipping charge. | ||||||||||||||||||||||||||||||||||||||||||||
Q. Paypal won’t let me use my charge card to check outA. If you log into Paypal with an email address that Paypal recognizes, they will want you to use your Paypal account to pay. If you prefer to use a credit card, log onto Paypal with an email address that Paypal does not have on your Paypal account.
————————————————————————————————————————Q. Shipping – $6 or more shipping was added to my order at checkout even though I’m paying extra for Fedex or Foreign Shipping. A. The Fedex and Foreign Shipping rates quoted are calculated to be correct when added to the shipping charges that are automatically added to your order. The rates quoted are for one item to be sent. If you are ordering multiple heavy items we may have to ask you for additional Fedex or Foreign Shipping fees.
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